Technical Capability Management

Build stronger technicians.Protect critical knowledge.Improve equipment performance.

ProFACTOR turns field technical knowledge into a structure that can be studied, practiced, evaluated, and demonstrated. In Flow Pack, the system starts with the technical manual and connects training, competencies, diagnostics, and plant coverage.

The knowledge of your most experienced technicians should not leave with them.

ProFACTOR helps manufacturing companies capture that knowledge, evaluate workforce capabilities, and develop the next generation of Flow Pack technicians using their own equipment, procedures, and field experience.

Built on 34 years of experience diagnosing packaging machinery in the field — across food, snacks, confectionery, and pharmaceutical operations throughout Latin America.

Experienced maintenance technician inspecting a stainless-steel flow-wrap packaging machine

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Evaluate your equipment criticality and your team's knowledge

Add machines and personnel to get an initial knowledge-risk map. The system should then connect that risk with the technician's real competencies, evaluations, and evidence.

  1. 1

    Add your machines

    Name or type in your critical machines.

  2. 2

    Add your personnel

    How many technicians know them and when the most experienced expert is expected to leave.

  3. 3

    Get your panel

    An initial risk indicator by machine. It does not replace a complete technical evaluation.

Initial diagnosis

The form provides an initial risk signal. It does not replace a complete technical evaluation.

ProFACTOR risk

The complete version combines coverage + competency + evidence + criticality + succession.

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How this indicator should evolve

The initial risk can use coverage + dependence on experts + departure horizon. The full evaluation should add competency level, equipment criticality, current evidence and successor readiness.

CoverageCompetencyEvidenceCriticalitySuccession

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The ProFACTOR system

From technical manual to plant decision

The Flow Pack Manual feeds every step of the same cycle: it is captured and standardized in the manual, taught, evaluated, validated in the field, and improved with every new case.

  1. 1 Capture
  2. 2 Standardize
  3. 3 Train
  4. 4 Evaluate
  5. 5 Validate
  6. 6 Improve

This is the same cycle across the whole platform — it reappears, unchanged, in Solutions and in How it works.

The Flow Pack core

Three tools, one shared knowledge base

Training

Practical Flow Pack Manual

Systems, diagnostics, maintenance, real cases and field tools.

Competency

Technical Competency Framework

42 competencies across 11 systems, with Basic, Intermediate and Expert levels.

Audit

Knowledge Audit

39 questions to understand conceptual knowledge and guide training.

What ProFACTOR does

Preserve Knowledge

Capture what your most experienced technicians know before it walks out the door, and turn it into knowledge your team can use.

Standardize the Work

Turn captured expertise into clear procedures so the same job is done the same correct way on every shift and at every site.

Build & Validate Capability

Develop technicians around real equipment and confirm competency by demonstration, not by attendance.

Simulated example
Simulated example

From field experience to knowledge the plant can preserve

A senior sealing-system specialist knows how to bring cross-seal jaws back into spec after a format change. In ProFACTOR that experience does not stay in one head — it becomes six connected records tied to the machine, the subsystem and the technician.

  1. 01

    A documented procedure

    Cross-seal jaw alignment and temperature verification, step by step.

  2. 02

    A setup standard

    Temperature, pressure and dwell time ranges per film and format.

  3. 03

    A diagnostic guide

    Seal-quality defects traced to jaw timing, film tension or registration.

  4. 04

    An evaluation criterion

    Sets and verifies sealing-jaw temperature, pressure and dwell time.

  5. 05

    A training activity

    Guided practice on the line with the criterion in hand.

  6. 06

    A demonstrable competency

    Verified on the real machine and recorded as evidence.

See it with your own equipment in mind.

The sample plant and sample OEM below use realistic data. Nothing you do there touches a real system.